At Spielbank Hohensyburg online casino we take your privacy seriously. This Privacy Policy explains in clear and simple terms what personal information we collect, why we need it, how we protect it and what rights you have as a player in Germany.
We fully comply with the General Data Protection Regulation (GDPR) and all applicable German data protection laws. By using our website, app or services you agree to the practices described below.
1. Who We Are
Spielbank Hohensyburg is operated by a licensed German gambling provider. Our registered office is in Dortmund. When we say “we”, “us” or “our” in this policy, we mean the official operator of Spielbank Hohensyburg online casino.
2. What Personal Information We Collect
We only collect the information we actually need to give you a safe and enjoyable experience:
- Account details: name, date of birth, email, phone number, address
- Identification data: ID or passport copy (for verification)
- Payment information: bank details or chosen payment method (we never store full card numbers)
- Usage data: games you play, bets placed, winnings, session times
- Technical data: IP address, device type, browser, location (country level only)
- Communication data: messages you send to our support team
We never collect sensitive data such as health or religious information.
3. How We Collect Your Data
- When you register, make a deposit or withdraw
- When you play Spielbank Hohensyburg slots or Spielbank Hohensyburg games
- Automatically through cookies and similar technologies
- When you contact our support team or participate in promotions
4. Why We Use Your Personal Data
We use your information for the following reasons:
- To create and manage your account
- To process deposits, withdrawals and Spielbank Hohensyburg bonus offers
- To provide and improve our games and services
- To comply with German gambling and anti-money laundering laws
- To send you important account and security messages
- To personalise your experience and show relevant promotions (only with your consent)
5. Legal Basis for Processing
Under GDPR we rely on:
- Performance of our contract with you (when you play or deposit)
- Legal obligations (German gambling licence requirements)
- Your consent (for marketing or certain cookies)
- Legitimate interests (fraud prevention and service improvement)
6. Who We Share Your Data With
We only share data when it’s necessary and always under strict agreements:
- Payment providers and banks
- Licensed game suppliers (for game functionality)
- Independent auditors and regulators (for licence compliance)
- Professional service providers (hosting, security, analytics) who are GDPR-compliant
We never sell your data to third parties for marketing.
7. How Long We Keep Your Data
We keep your information only as long as needed:
- Account data: for the duration of your account + 5 years after closure (legal requirement)
- Transaction data: 10 years (tax and gambling law)
- Marketing consent: until you withdraw it
After these periods we securely delete or anonymise your data.
8. Your Rights Under GDPR
You have full control over your personal data. You can:
- Access all data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent at any time
- Object to certain processing
- Request data portability
- Lodge a complaint with the German data protection authority
To exercise any of these rights, simply contact our support team.
9. Cookies and Tracking
We use essential cookies to make the site work (login, game play, security). You can manage non-essential cookies (analytics, personalised ads) through the cookie banner when you first visit. Full details are in our separate Cookie Policy.
10. Data Security
We protect your data with industry-standard measures:
- 256-bit SSL encryption
- Firewalls and intrusion detection
- Regular security audits
- Strict access controls (only authorised staff)
11. International Transfers
All data is stored within the European Union. If we ever need to transfer data outside the EU, we use approved safeguards that meet GDPR standards.
12. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you by email or a clear message on the website. Continued use after changes means you accept the updated version.
Questions or Concerns?
If you have any questions about how we handle your data, please contact our Data Protection Officer directly via live chat or at privacy@spielbank-hohensyburg.com. We usually reply within 24 hours.
Thank you for trusting Spielbank Hohensyburg with your information. We’re committed to keeping your data safe so you can focus on enjoying Spielbank Hohensyburg slots, Spielbank Hohensyburg games and all the exciting Spielbank Hohensyburg bonus offers we have for you.
Play responsibly. 18+ only.